Privacy Statement

We everything possible to protect our client's privacy and to ensure the security of all information and data. We will never give or sell your details to a third party except where we are obliged to by law (see the section on Confidentiality, below) This section of the site explains how we use your information.

User/Client Information

We may collect information about you for these reasons:

  • to be able to respond to enquiries made via our contact or enquiry forms
  • to provide you with the best possible service regarding your holiday and associated requirements

When you use the contact forms on our website there are certain pieces of information which we may need, including name, email address and telephone details.

Once we have this information, we will be able to answer your enquiries and tailor our response to meet your needs.

The information we hold will be accurate and up to date. You can assist us in doing this by updating your personal information in your user account after logging in. You can also check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Site Tracking

We are constantly developing the site to make navigation as easy as possible for all our visitors, and one part of this requires us to monitor the way the site is used. This may involve the use of cookies, which are small pieces of software placed onto your computer's hard disk by the website. The information collected in this way can be used to identify you unless you modify your browser settings.

Security

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Confidentiality

The personal information you disclose to us is confidential and will not be traded, sold or rented to any third party outside of Castaways Leisure Ltd. We will only ever disclose personal information without your consent if we are legally required to do so.

Changes To This Policy

From time to time we may decide to change our privacy policy, but any changes will be posted on this page to keep you up to date with how we collect, use and disclose information.

If you have any questions/comments about privacy, you should contact us.